Refund Policy
Important: Please Read Our Return Policy Carefully
By placing an order, you agree to the following terms. No exceptions will be made.
Returns
Return Deadline
You have 30 days from the date of receiving your product to request a return. After this period, we are unable to process refunds or exchanges.
Return Conditions
- Items must be unused, in their original packaging, and in the same condition as received.
- Products related to hygiene must be thoroughly cleaned before initiating a return.
Exclusions
For hygiene reasons, underwear, lingerie, tights, and personal care items cannot be returned.
Return Process
To initiate a return, email us at info@alicemadeleine-boutique.com with:
✔ Your order number
✔ The reason for your return
✔ Photos (if the item is damaged)
✔ Your contact details
Refunds
Refund Procedure
- Once your return is received and inspected, we will notify you of approval or rejection via email.
- If approved, the refund will be credited to your original payment method within 30 days.
Delayed or Missing Refunds
- If you haven’t received your refund after 30 days, check your bank statement first.
- If the refund is not reflected, contact us at info@alicemadeleine-boutique.com
Return Costs
Return Shipping Fees
- Customers are responsible for all return shipping costs.
- We highly recommend using trackable shipping (Track & Trace), as we are not responsible for lost returns.
- Returns must be sent to Canada, with shipping fees starting from €20, covered by the customer.
Exceptions
- Defective or Incorrect Products: If you receive a damaged or incorrect item, we will send a replacement free of charge.
- If the issue persists after a replacement, you will receive a full refund.
Cancellations
- Orders cannot be canceled once confirmed due to our automated system.
For any additional questions, contact us at info@alicemadeleine-boutique.com
Delivery Times
Order Processing
- Orders are processed within 1 to 3 business days.
- Weekend orders (Friday evening to Sunday) may require additional processing time.
Shipping Time
- Once shipped, delivery typically takes 8 to 12 business days.
We strive to make your ordering and delivery process seamless. If you have any concerns, contact our customer service team.
Placing an Order
How to Order
- Select Your Product – Add your item to the cart.
- Check Variants – Ensure correct size, color, and style.
- Enter Shipping Information – Double-check for accuracy.
- Confirm Shipping Details – Shipping is entirely free as a thank-you to our customers.
- Finalize Payment – Proceed to checkout securely.
Payment Methods
At Alice & Madeleine Boutique, all payments are SSL-secured for safety:
✔ Credit Card (AMEX, Mastercard, Visa)
✔ PayPal
Once your payment is completed, follow the instructions to finalize your order. If you experience any issues, contact us.
Shipping Fees
We offer free worldwide shipping—no minimum purchase required.
Order Shipment
To keep our prices competitive, we consolidate orders and ship in bulk. We appreciate your patience as we strive to create a more sustainable future.
Important Notes
Due to high demand, particularly during peak seasons, shipping delays may occur. We appreciate your patience and will do everything possible to deliver your order as quickly as possible.
For same-day shipment inquiries, email us, and our team will assist you with the best possible solution.
For any further questions, contact us at info@alicemadeleine-boutique.com